Troubleshooting: Accessing FTP via the Web-based File ManagerĪll of your FTP login information can be found on the server control panel under Files > FTP File Access. Temporarily disable your firewall & anti-virus. Try an alternate FTP client such as WinSCP or CyberDuck. When logging in, make sure to accept or click OK for the security certificate. Not accepting the TLS encryption certificate.The FTP connection details (IP, Port, Username) are found on the control panel under Files > FTP File Access. Entering the wrong connection details.If you are unable to access your server's FTP, this guide will resolve the issue regardless of what's preventing your connection.
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